Last updated: August 4, 2026

This Privacy Policy explains how Titanium Alloy Co., Ltd., identified on this website as TiAlloy (“TiAlloy,” “we,” “us,” or “our”), handles personal information through tialloy.com, its enquiry and request-for-quotation channels, and related business communications.

This website is primarily intended for business customers and professional users. Business contact details can still be personal information when they identify an individual.

1. Who is responsible for your information

TiAlloy is the personal information handler or data controller for the processing described in this Policy.

• Email: sales@tialloy.com
• Telephone / WhatsApp: +86 180 2052 9683; +86 180 2117 8356
• Address: No. 32, Chengnan Road, Xinwu District, Wuxi City, China 214000

2. Personal information we collect

• Enquiry information: the name, email address, telephone or WhatsApp number, and message you submit through the enquiry form or another contact channel.
• RFQ and project information: product interests, specifications, grades, dimensions, quantities, standards, delivery requirements, and other information you choose to include in a message. Please do not submit sensitive personal information that is not necessary for your enquiry.
• Account and order information, if those website features are used: the information requested by the account, cart, checkout, or order interface, which may include a username, contact details, billing or shipping details, order contents, and transaction status. Any payment provider processes payment credentials under its own privacy terms.
• Website and device information: our website infrastructure may record IP address, browser or device information, requested pages, timestamps, referring page, and security or error events.
• Cookie and session information: identifiers used for website security, form validation, account login, shopping-cart functionality, or preferences.

3. How we obtain personal information

We obtain personal information directly from you when you submit a form, contact us, create or use an account, request a quotation, use cart or order features, or otherwise communicate with us. Website and security information is generated automatically when your browser or device requests pages or uses site features.

4. Why we use personal information

• Respond to enquiries and prepare quotations or requested technical and commercial information.
• Take steps requested before entering into a contract and, where relevant, administer accounts, orders, delivery, after-sales service, warranties, or payments.
• Authenticate users, retain cart or session state, validate forms, prevent abuse, and protect the website, its users, systems, and legal rights.
• Meet legal obligations that apply to a specific transaction or business record, such as accounting, tax, customs, or export-control requirements.
• Maintain necessary business records and improve the website, products, services, and customer support.
• Establish, exercise, or defend legal claims and respond to lawful requests from competent authorities.

Depending on the law that applies, our legal bases include your consent; necessity to enter into or perform a contract; compliance with legal obligations; and our legitimate interests in conducting secure, efficient B2B operations, responding to professional enquiries, improving services, and protecting our rights. Where consent is required, you may withdraw it without affecting processing that occurred before withdrawal.

5. Cookies and similar technologies

Our website uses cookies and similar technologies. Some are strictly necessary for security or a feature you request; others may store a preference. The technologies observed on the public site include:

• Cloudflare security cookies, such as __cf_bm, used to detect and mitigate malicious or automated traffic.
• WordPress and account cookies used for authentication, security, and user preferences.
• WooCommerce cookies, such as cart and session identifiers, used when store or cart functions are used.
• Form security tokens used to validate submissions and reduce spam or abuse.

You can control cookies through your browser settings, but blocking strictly necessary cookies may prevent security, account, form, or cart features from working. If optional analytics or advertising technologies are introduced, we will update this Policy and request consent or provide controls where applicable law requires it.

6. How we disclose personal information

We disclose personal information only as reasonably necessary for the purposes described above, including to:

• Website hosting, content-delivery, cybersecurity, form, email, and e-commerce service providers used to operate the relevant feature.
• Payment, banking, logistics, customs, inspection, certification, or professional service providers when they are needed for the quotation, order, shipment, or dispute concerned.
• Authorized TiAlloy personnel who need the information to respond to or fulfil your request.
• Government, customs, regulatory, law-enforcement, or judicial authorities when disclosure is required or permitted by law.

We limit disclosures to what is reasonably necessary for the relevant purpose. Third-party providers are responsible for their own processing where they act independently, and we seek appropriate privacy and security commitments where they process information on our behalf.

7. International transfers

TiAlloy operates from China and the website uses infrastructure that may process requests in other countries. Information connected with an international enquiry, quotation, or order may also need to be accessed in the countries where the relevant service provider or recipient operates. We handle those transfers in accordance with the legal requirements that apply to the specific processing. You may contact us for information about a particular transfer.

8. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected. The period depends on whether an enquiry remains active, whether an account or order feature is still in use, the time needed to provide support or resolve a dispute, security needs, and any accounting, tax, customs, export-control, contractual, or other legal record-keeping requirement. When information is no longer needed, we delete or anonymize it where reasonably practicable, subject to lawful retention and backup constraints.

9. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. If you believe information you sent us is at risk, contact us promptly.

10. Your privacy rights

Depending on your location and applicable law, you may have rights to be informed; access or obtain a copy of your personal information; correct inaccurate information; delete information; restrict or object to processing; withdraw consent; receive portable information; and complain to a competent privacy or data-protection authority.

Individuals in China may, subject to the Personal Information Protection Law, have rights to know about and decide on processing, restrict or refuse processing, access or copy information, correct or complete information, request deletion, and withdraw consent. Individuals in the European Economic Area or United Kingdom may, where applicable, also object to processing based on legitimate interests and lodge a complaint with their local supervisory authority.

Residents of California may also have rights, where the California Consumer Privacy Act applies, to know, correct, or delete covered personal information; opt out of covered sale or sharing; limit certain uses of sensitive personal information; and receive equal service when exercising a privacy right. If our practices require a dedicated opt-out or limitation method under applicable law, we will provide one.

To exercise a right, email sales@tialloy.com with the subject line Privacy Request, or use our Contact Us page. Describe your request and the relationship through which TiAlloy may know you. We may need to verify your identity and authority before completing a request. We will respond within the period required by applicable law and explain if an exception applies.

11. Automated decisions

The public website is not designed to make decisions about individuals based solely on automated processing that produce legal or similarly significant effects. Website security systems may automatically identify or block suspicious traffic.

12. Children

This website is intended for business and professional users and is not directed to children. We do not knowingly collect personal information from children under 16 through the website. If you believe a child has provided personal information, contact us so that we can review and delete it as appropriate.

13. Third-party websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own notices, and TiAlloy is not responsible for their content or privacy practices.

14. Changes to this Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations. We will publish the revised version on this page and update the date above. If a change materially affects how we use information already collected, we will provide additional notice or obtain consent where required.

15. Contact us

Questions, concerns, or privacy requests may be sent to sales@tialloy.com or by post to: Titanium Alloy Co., Ltd. (TiAlloy), No. 32, Chengnan Road, Xinwu District, Wuxi City, China 214000.